Patient Representative – Clinic (River Falls)


M Health Fairview has an immediate opening for a Patient Representative to support M Health Fairview’s Vibrant Family Clinic located in River Falls, Wisconsin.

This position is responsible for creating the first impression of Fairview’s services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.

This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening.

Responsibilities/Job Description
Duties include:

Greets all patients with smiles, friendly attitude and a high level of customer service.
Maintains confidentiality of all information acquired through employment with the Clinic, including patient’s medical records and Clinic business information.

Answer switchboard/scheduling phones, transfer calls to appropriate area and provide information concerning the clinics and HCP. Ensures that phones are consistently answered within two rings.

Complete patient registration following guidelines and policies- ensure all patient demographics/accounts are current and up to date per those policies.
Schedules patient appointments following clinics scheduling policies/procedures and individual HCP protocols.
Provide team support-assist covering scheduling room, units and front desk for breaks, lunches and high volume times.
Establishes and maintains positive working relations and open communication with customers, Health Care Providers, internal personnel as well as personnel from other facilities.

Verify identities for new patients and follow red flag policy with photo identifications.
Direct calls/individuals needed with account alerts to Patient Account Managers following the B.O. flowchart/decision tree

Preferred: Post secondary training in registration, scheduling, insurance and health care related field.

Required:Computer, phone, and excellent customer service skills required. Ability to work independently with minimal instruction as well as in a team setting


Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.