Urgent Care

Cost Conscious, Convenient Care.
No appointment necessary.
Shorter visits and less cost than an Emergency Room.


Vibrant Health Family Clinic – River Falls
1687 East Division Street
River Falls, WI 54022
(715) 425-6701

Hours: 8 a.m. – 5 p.m. Saturday and Sunday


What are the common conditions treated at Urgent Care?

Urgent medical conditions are ones that are not considered emergencies but still require care within 24 hours. Some examples of such conditions include:

• Skin Rashes and infections
• Accidents and falls
• Asthma/shortness of breath
• Flu or fever/Cold or Sinus
• Joint and muscle pain
• Sore throat
• Ear aches
• Injuries/sprains
• Urinary Tract Infections (UTI)
• Simple fractures
• Vomiting or Diarrhea
• Cuts and Burns

Urgent Care Healthcare Providers can assist with admissions to an Emergency Room or hospital if needed.

How long should I expect to wait at an Urgent Care?

Wait times at Urgent Care can vary. Depending on the number of people waiting and the severity of sickness or illness, the wait can be as little as a few minutes or as long as an hour. That said, most urgent care patients wait less than 15 minutes while the average emergency room patient waits more than 2 hours.

Is Urgent Care cheaper than the Emergency Room?

Yes! Urgent care is more affordable than ER visits, which could cost upwards of $1,000.

Do I need an appointment for Urgent Care?

No. You never need an appointment to visit Urgent Care. We see all patients on a walk-in basis.

Urgent care is not for everyone. If you have a chronic condition, it is best to seek a medical professional who will be able to treat you consistently. Also, if you have a major trauma you should go directly to an emergency room. Urgent care centers do not treat loss of consciousness, major accidents, uncontrollable bleeding, or labor.

When should I make an appointment with my Primary Care Provider instead of going to Urgent Care?

For Chronic Conditions & Preventive Care

Most chronic conditions should be conducted by a primary care physician or appropriate specialist as they will be more familiar with your medical history and treatment plans. For example, if a patient is being treated for diabetes in an ongoing manner, then he or she should not go to Urgent Care clinics for follow-up appointments. Chronic conditions should be treated by one physician consistently, if possible, so that symptoms can be monitored for changes.

Here is a list of visit types that are best handled at an office visit with your Primary Care Provider:

  • Diabetes
  • Hypertension
  • Prescription Re-Fills
  • Well-Baby Exams
  • Annual Exams/Routine Wellness Exams

An Urgent Care facility could treat symptoms of chronic conditions. However, for a patient to receive insightful care, it is best to go to the physician who understands the scope and severity of your chronic illness whenever possible.

Vibrant Health Family Clinics in River Falls offers convenient clinic hours – 8 AM – 8PM Monday through Thursday and from 8 AM – 5 PM on Friday.

When should I go to an Emergency Room instead of Urgent Care?

A1. When dealing with Major Medical Trauma.

Defining major medical traumas can be difficult, but they generally include any event that could cause the loss of life, limb, or eyesight. Here are examples of illnesses and issues that call for emergency room care, rather than urgent care:

  • Heart Attacks or Chest Pain
  • Stroke or Stroke Symptoms
  • Unconscious Patients
  • Serious Accidents
  • Uncontrollable Bleeding
  • Head Trauma
  • Serious Abdominal Pain

People experiencing one or more of these problems should call 911 immediately, or proceed to the nearest emergency room. Insurance providers cover ER visits for any problem that could cause death, loss of limb, or loss of eyesight.

A2: During Labor

If you are going into labor, you should head to the nearest hospital for the appropriate care.

Pregnant women should consult with their obstetrician and general practitioner for assistance in planning a birthing location and plan.

Is Urgent Care covered by my insurance?

Urgent care is billed the same as primary care.  It is always best to check with your insurance company about coverage.  Please bring your current insurance card and a photo ID. Co-payments are due at the time of service. Co-payments are required at the time of service.

Can an Urgent Care prescribe medication?

Urgent Care facilities are able to prescribe medications at the time of service to treat the illness/symptoms, regardless of whether you are seeing a nurse practitioner or medical doctor. They will do what they can to ensure your health and safety.

It’s important to note that not all Urgent Care offers the same services and medications. Because of this, you may find that some medications will not be prescribed at some facilities. In general, Urgent Care will not prescribe narcotics.

Though some Urgent Care facilities will prescribe pain medications, it is unlikely that you will be prescribed long-term pain medication. If you deal with chronic pain, this is something that you should discuss with your primary care physician. In addition, if you have an increase in your chronic pain, this is something that should be discussed with a pain management physician or primary care physician.

If you need a medication refill, you will need to check with your Primary Care Physician during regular clinic hours.

Compare Urgent Care with Other Care Options

Urgent Care has been around for quite some time. However, many healthcare consumers and patients still confuse Urgent Care with emergency rooms and Primary Care Providers.